All our items are made to order. Most orders will ship out within 3 to 5 business days and may take a few days longer to arrive at there destination. If for any reason the item is wrong or in any way faulty please contact us by message within 7 days of receipt of item, then ship the item back to us within 14 days. you will be responsible for shipping cost. if the item is returned in its original condition we will send an exchange or full refund